Do I need the WhatsApp Business API?

No. CenGHL uses QR-code linking. Your number doesn't need to be a WhatsApp Business account and you don't need Meta approval.

What happens if my phone goes offline?

Messages queue automatically and deliver when the connection is re-established. CenGHL also alerts you immediately when a session disconnects so you can reconnect with a new QR scan.

Can I use a personal WhatsApp number?

Yes. Any number that can receive WhatsApp messages works — personal, business, or a SIM dedicated to your agency.

Does connecting WhatsApp affect my existing conversations?

No. Your WhatsApp history and contacts stay exactly as they are. CenGHL just mirrors new conversations into GHL going forward — nothing is deleted or migrated.

How long does the whole setup take?

Most users are fully connected in under 5 minutes: install from the Marketplace, create an instance, scan the QR code.

How to Connect WhatsApp to GoHighLevel in 5 Minutes

Why GHL users need WhatsApp

GoHighLevel is built to centralize your sales and marketing — but if your leads are on WhatsApp, the conversation starts outside your CRM and usually stays there. Copy-pasting messages, switching apps, and losing context kills conversions.

CenGHL fixes that by connecting any WhatsApp number directly to GHL's Conversations tab. You reply from GHL, trigger workflows from WhatsApp replies, and never leave your CRM.

What you need

A GoHighLevel account (agency, sub-account, or white-label)
A WhatsApp number on a phone you have access to
A CenGHL account (7-day free trial, no setup fee)

Step 1 — Install CenGHL from the GHL Marketplace

Go to your GoHighLevel account → Settings → Marketplace → search "CenGHL". Click Install. The OAuth flow connects your GHL account in one click — no API keys, no developer work.

If you're an agency, you can install at the agency level and distribute access to sub-accounts from your CenGHL dashboard.

Step 2 — Create a WhatsApp instance

Log in to app.cenghl.com and click "New instance". Name it (e.g. "Sales Line" or "Support"), select which GHL sub-account it belongs to, and click Create.

Step 3 — Scan the QR code

Open WhatsApp on your phone → Settings → Linked Devices → Link a Device. Scan the QR code shown in your CenGHL dashboard. Your number is now connected.

This uses the same mechanism as WhatsApp Web — no Meta Business verification needed, no API approval, works with personal and business numbers.

Step 4 — Send your first message from GHL

Open any contact in GoHighLevel → Conversations tab. You'll see WhatsApp as a channel option. Type your message and send. It goes out from your connected number and the reply syncs back into GHL instantly.

Setting up workflow triggers

Once connected, you can trigger GHL workflows from WhatsApp replies. Go to Automations → Create Workflow → choose "Customer Replied" as the trigger and filter by WhatsApp channel. Now you can auto-tag contacts, move them through pipelines, or send follow-ups based on what they reply.

Managing multiple numbers

If you're on the Growth or Agency plan, you can connect multiple WhatsApp numbers across your sub-accounts. Each instance is independent — different numbers, different automations, same GHL CRM.